Contract conclusion

All offers on the website represent a non-binding offer. A contract comes into effect between the company ACHILL & SÖHNE, Schuh- und Einlagenhandels.ges.m.b.H., hereinafter referred to as, only after acceptance. The customer will be informed of our acceptance by e-mail. An order is only possible if all mandatory fields marked with * are filled out in the order form.

Acknowledgement of receipt

When the order has arrived, the customer will be notified of the receipt of their order to the e-mail address provided by them. This acknowledgement on our part does not constitute acceptance of the offer of the customer

Binding offer on the part of the customer

The customer is bound to their order starting 2 days from receipt of this order. The legal right of withdrawal remains unaffected.

Contract language

The contract language is German


All prices are final prices and are understood (unless explicitly stated otherwise) in euros for the end customer, including all taxes. All prices are stated without shipping costs.

Shipping ships your order within Austria, and Germany. We reserve the right not to accept orders with delivery addresses outside of Austria and Germany. The shipping costs are in addition to the item prices and – depending on the weight of the delivery – charged at a flat rate.
Within Austria this is 3.95 EUR up to a total weight of 3 kg. For a total weight up to 5 kg it is 5.20 EUR. For deliveries to Germany, the shipping fee is 9.80 EUR up to a total weight of 3 kg. With a total weight up to 5 kg, the shipping costs are 11.50 EUR.
For a delivery to a non-EEA country, the consumer has to bear all import and export charges, including any duties, fees and costs.

Return costs in the event of withdrawal

If you make use of an existing right of withdrawal, you have to bear the regular cost of the return.

Delivery arrangements

The delivery period is a maximum of 5 working days, unless a different delivery time is specified separately for the respective item. The delivery period begins with payment in advance by bank transfer on the day of receipt of the money in our account, and when paying by PayPal on the day on which we have received the payment confirmation via PayPal.

If there are delays and we cannot process your order within the aforementioned period, we will inform you by e-mail, and you then have the option to step back from your purchase in writing via e-mail if the order has not yet fulfilled has been. Express and expedited shipments are not possible. Delivery is ex warehouse to the delivery address specified by the customer. Information about the delivery period is not binding unless, exceptionally, the date of delivery was bindingly promised. The shipment takes place in the name of and at the request of the customer. The risk of loss or damage of the goods is only transferred to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer (e.g. different delivery address specified by the consumer). Damaged shipments are to be reported to the parcel service immediately.

Payment methods

We accept the following payment methods: Prepayment and payment via PayPal.

Terms of payment

In general, the purchase price is due immediately with the order, except when choosing the prepayment method of payment. We will indicate the bank account to you for this purpose in the order confirmation, and the invoice amount is to be transferred within 10 days to our account without any deduction. The delivery of the goods takes place only after receipt of the amount in our bank account.


a) Warranty for consumers

The provisions on the statutory warranty apply.

The warranty period for the delivery of movable goods is 2 years from the date of receipt of the goods.

b) Warranty for entrepreneurs

If the customer is an entrepreneur within the meaning of the Consumer Protection Act, they must immediately check the delivered goods for completeness, correctness and other defects and report any defects immediately, but no later than 5 working days after receipt of the goods, and in the event of other loss, they must complain in writing of any defects identifiable from a proper investigation. The customer has the right to demand replacement in case of defectiveness of the item. The customer may demand appropriate price reduction or change – in accordance with the legal regulations – only if this performance is not successful. If the seller exchanges defective goods, this shall be done free of charge and free of fees by us, whereby the seller can demand that the customer – as far as practicable – sends the goods to the seller at the risk and cost of the seller. The customer is obliged to give the seller the opportunity to exchange the defective goods.

Disclaimer for ordinary negligence

Claims for damages in cases of slight negligence are excluded. This does not apply to personal injury or damage to items accepted for processing, as well as product liability claims.

If the buyer is an entrepreneur, all further liability under the Product Liability Act for damage to the property of the customer is excluded by mutual agreement. In the event of resale or other transfer of the goods, regardless of whether they have been processed or handled prior to further processing, the customer is obliged to agree with their own customer, if they are an entrepreneur, to an equally agreed exemption clause in accordance with § 9 Product Liability Act and to oblige them to stipulate an identical contractual condition with their possible customer; otherwise, any liability or any recourse to us in the event of a claim under the rules of the Product Liability Act is excluded.

Retention of title

The goods remain our property until full payment.

Applicable law

Austrian law applies.

Storage of the contract text

The seller stores the contract text of the order. The general terms and conditions are available online. The customer can print the text of the contract before submitting the order to the seller by using the print function of their browser in the last step of the order.

The seller also sends the customer an order confirmation with all order data to the e-mail address provided by them. Furthermore, the customer receives a copy of the general terms and conditions with their order.

Data protection

The seller processes personal data of the customer in an earmarked way and according to the legal regulations.

The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment details) is used by the seller for the performance and execution of the contract. This information will be kept confidential and will not be shared with third parties who are not involved in the ordering, delivery and payment process.

The customer has the right, upon request, to obtain free information about the personal data stored by the seller about them. In addition, the customer has the right to correction of inaccurate data, blocking and deletion of their personal data, as far as there is no legal duty of retention that would exclude this.

Further information on the nature, extent, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the privacy policy.

Changes in the general terms and conditions

The seller reserves the right to change these general terms and conditions at any time and without giving reasons. Such changes do not apply to orders already placed. By submitting an order, the respective valid general terms and conditions are accepted.